Kiosk Pelayanan Desa Terintegrasi Web NFC untuk Transparansi Kinerja

Abstract

The primary challenge regarding public services at the village level is the prevalence of administrative hurdles, such as long, traditional queues, limited village office operating hours, and a lack of transparency regarding the processing status of essential documents like referral letters and Certificates of Incapacity (SKTM). These conditions cause resident dissatisfaction and foster negative perceptions of the bureaucracy. To address these issues, this study developed a digital, self-service Village Service Kiosk using the prototyping development method. The method involved requirements gathering, system design, prototype construction, evaluation, and system coding. Black-box testing across 22 functional scenarios demonstrated a 95.5% success rate for the kiosk interface and system, with rapid response times ranging from 0.1 to 0.6 seconds. The test results confirm that the system is reliable, highly responsive, and effective in eliminating the barriers associated with conventional service methods. The implementation of this system enhances both transparency and the quality of self-service public administration.